FAQ
www.showerglass.com.au delivery terms and conditions and store returns policy
If you ask us to leave goods without obtaining a signature on delivery this is done entirely at your own risk. Title to all products and risk of loss passes to you on delivery and we are not responsible for any loss once delivered to your instructions.
We accept no responsibility for delivery but may elect to arrange delivery at its discretion and without any liability and at the Customer’s cost and responsibility in all things.
We reserves the right to charge for any delivery.
The Customer shall be deemed to have accepted the delivery and risk in the Products immediately when they are delivered to a carrier or to the Customers nominated delivery address, site or business address whether attended or not ( this also applies also if the Customer postpones collection or refuses to collect the Products).
A document signed by a representative confirming delivery shall be conclusive evidence of delivery as with any signed delivery docket.
We will not be liable for any delay, failure or inability to deliver any of its Products.
FAILED OR DELAYED DELIVERY- If more than 30 minutes is spent in attempting to or effecting delivery or delivery requires more than one attempt, the Customer agrees to pay all costs associated together with administration fee of $100.00 to cover costs.
12. Cancellation of an order
Variation or cancellation of any order, dealing or arrangement must be agreed in writing.
13. Returns
If you are not completely satisfied with any product for any reason, you may return it to us within 30 days of your order date subject to the following conditions:
Returned goods must be unused and in original packaging
You are responsible for the goods until they are in our possession. We strongly recommend that you return items using registered post or another “signed-for” method of delivery to ensure they reach us safely.
Our shipping costs are not refundable unless you are returning goods due to a mistake by us.
You are responsible for the return shipping costs unless you are returning goods due to a mistake by us
Products from our Warehouse Clearance /Specials section are not returnable/refundable.You must contact us before returning any goods.
We will provide a Return Number and details on how to return your goods .
A 20% surcharge may be charged for glass to be exchanged.
A 10% re-stocking fee will be applied for goods picked before cancellation.
An administration/handling fee may apply to refunded amount (fee is waived if you elect to receive a store credit)
14. Exchanges
Exchanges will be given as store credits with the following conditions:
The product is to be returned to our warehouse at your own cost
Store Credit applies only to the purchased price of the product.
Store credit does not apply for freight or postage.
A 20% surcharge may be charged for glass to be exchanged
15. Faulty Products
Products which are accepted in writing as defective may be returned and
(1)Be replaced free of charge (does not include labour, transport or material costs).
(2)Be the subject of a store credit for the invoiced value.
16. Limitation of Liability
ShowerGlass warrants that the products comply with the warranties included in any warranty document given to the Customer any guarantees that apply compulsorily under the “Australian Consumer Law”.
To the extent permitted by Law, all other guarantees, warranties, undertakings or representations expressed or implied, whether arising by statute or otherwise, which are not given in these Conditions or any Warranty Document are expressly excluded